Guidance
A death at home - Expected
Call the GP, or attending nurse, to verify that your loved one has died
Consider whether any family members may wish to see their loved one prior to being taken into our care
Call us - 01952 244949 - and we will arrange a mutually agreeable time to attend
We will liaise with you from here onwards
A death at home - Unexpected
If in any doubt, call the ambulance service - or, alternatively, the GP - to verify that your loved one has died
If you are alone, call your family or a friend to support you
The police MAY attend to discuss matters with you - this is routine, so do not worry
Call us - 01952 244949 - and we will arrange a mutually agreeable time to attend
We will liaise with you from here onwards, and advise you regarding any Coroner involvement
A death in hospital or hospice
You will be informed of the death and given the opportunity to spend some time with your loved one
At your convenience, call us - 01952 244949 - for advice
You will need to obtain the Medical Certificate of Cause of Death from the hospital or hospice - call them to find out when it will be ready for you
Make an appointment at the Registrar for the district in which the death occurred - see our Registrars Information
A death in a Care or Nursing Home
You will be informed of the death and given the opportunity to spend some time with your loved one
If you haven't previously indicated that you wish to use us - give our name and telephone number to the home - 01952 244949
At your convenience, call us - 01952 244949 - for advice
You will need to obtain the Medical Certificate of Cause of Death from the GP registered at the home
Make an appointment at the Registrar for the district in which the death occurred - see our Registrars Information
A sudden death in the community (not at home/hospital/hospice)
You will be informed of the death by a police officer, or a responsible person present at the scene
You may be required to identify your loved one soon afterwards
The Coroner will be informed of the death and a Coroner's Officer will guide you through the necessary events that will occur At your convenience, call us - 01952 244949 - for advice
Testimonials:
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"Your immense dignity helped us greatly through the funeral process. We will always remember your kindness whilst saying goodbye to my Mum"
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"We are so pleased that Mum chose you specifically and wanted her funeral in Wellington where she grew up"
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"In our darkest time you gave us support and your kindness helped guide us through the sad process of saying goodbye and we are so grateful to you all"
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"we received a wonderful service from you and your team and we were extremely grateful to your conductor, ushers and bearers who helped us through a very difficult day"
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"we thank the two gentlemen who came to our house at 4am who were so respectful as were all the staff who dealt with us
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"As a team, you acted with great tact and professionalism and the funeral was a fitting celebration of my mothers long and very happy life…"
