Below is an overview of recent updates to the Government guidance regarding funeral service and the procedures that we have put in place to protect you, your family and our staff. If you would like more information, please do not hesitate to contact us.
If Someone has died:
- Call us as soon as possible. We are available 24 hours, seven days a week and when ready, we will convey your loved one into our care with utmost dignity and respect.
Arranging the funeral:
- You can arrange the funeral with us by telephone, video conference or in person.
Visiting our Funeral Homes:
- Please call us first. We will make an appointment for you to visit and ask that a maximum of 2 people attend at any one time to ensure that safe social distancing can be practised.
- You are required to wear a face covering at all times and use hand sanitiser when entering and exiting the building.
- If you feel unwell, are displaying symptoms of Covid-19, or are self- isolating, please do not visit our offices.
- Spending time with your loved one in our Chapel of Rest is still possible; but we ask that a maximum of two close members of the family visit at any one time.
- The Maximum legal number of attendees is determined by the capacity of the chapel/church and face coverings must be worn - unless the person is exempt. For churchyards and cemeteries; restrictions are determined by the church/cemetery manager of the site. Outside, it is still advisable to wear face coverings and distance from each other. We will advise you accordingly.
- It is our clients' responsibility to ensure the invitation of only the legal limit of attendees at the funeral. To assist you, we will provide a helpful form for the listing of attendee names.
- Funeral Services should be regarded as private, so that you are able to control the number of attendees.
- If you are self-isolating and displaying no symptoms – ask us for guidance. It is advisable not attend if you feel unwell, or are displaying symptoms.
- Whether fixed or movable seating is available, social distancing applies.
- Hymn singing is not permitted but recordings can be played. Six amateur musicians are permitted to perform if able to safely distance at the venue.
- Hymn books have been removed from venues but we can still provide printed orders of service.
- The service can be live-streamed from most Crematoria for those unable to attend.
- A donation box can be made available at the service. Alternatively, we can create an on-line giving page for you at www.memorygiving.com
- Our limousines have screens fitted to separate mourners from their chauffeur - hand sanitiser is available. It is recommended that members of more than one household/support bubble travelling together should wear face masks.
- Attendance at commemorative events (post-funeral gathering/burial of cremated remains/memorial service) is limited to 30 attendees.
"Your immense dignity helped us greatly through the funeral process. We will always remember your kindness whilst saying goodbye to my Mum"
"We are so pleased that Mum chose you specifically and wanted her funeral in Wellington where she grew up"
"In our darkest time you gave us support and your kindness helped guide us through the sad process of saying goodbye and we are so grateful to you all"
"we received a wonderful service from you and your team and we were extremely grateful to your conductor, ushers and bearers who helped us through a very difficult day"
"we thank the two gentlemen who came to our house at 4am who were so respectful as were all the staff who dealt with us
"As a team, you acted with great tact and professionalism and the funeral was a fitting celebration of my mothers long and very happy life…"